The Vet Group: Leading large animal veterinary service in Australia

The Company

The Vet Group PTY LTD., located in Western Victoria is a leading provider of integrated animal health solutions in Australia with more than 70 years’ local experience and more than 260 years combined veterinary experience spread across its four clinics in Western Victoria.  Its diverse range of services includes pet care services, farm services, and pet grooming. Its team consists of vets, nurses, grooming staff, dairy consultants, technicians, and admin staff.

The Challenge

In order to streamline operations across its multiple centers, it needed to enable a greater degree of collaboration and teamwork from its staff. In order to maintain its position as a leading integrated animal health solutions provider in Australia, it needed to bring about streamlined operations with uniformity and consistency in services, solutions, and products across all the centers run by the clinic.

The business’ existing systems were not utilising the efficiencies and cost effectiveness associated with Microsoft solutions. It needed to transition to cloud and gain business productivity, but without disrupting its daily operations.  Also, because of the disjointed systems and issues with team collaboration, the clinic was not able to portray a unified brand message to its audience.

The Solution

After listening to the business problems faced by The Vet Group, Chilli Up recommended a strong cloud based collaboration system. For this purpose, it narrowed down on Microsoft Office 365 cloud-based business productivity solution, rather than building a complex system from grounds up. The key steps taken by Chilli Up to ensure a smooth transition included –

1. Assessment of existing IT architecture for the clinics
2. Listening to senior management on the specific business issues that called for the transition
3. Determining IT/cloud readiness for deployment of the Office 365/ SharePoint cloud solution
4. Strengthening the proposed IT infrastructure with new age content management and document management

Chilli Up not only studied and recommended the appropriate Microsoft based cloud solution, but also looked after technical training for its staff and ensured ‘always accessible’ post-delivery support.  This ensured better adoption and usage, thus bringing out the true prowess of the Microsoft cloud based productivity and collaboration solution.

The Advantage

1. Universal – The deployment of Office365 and SharePoint acted as a business transformer across a wide range office productivity tools and systems – right from single sign-on and anytime-anywhere access to data, to unified communications systems and web conferencing systems
2. Scalable – The potential offered by Office 365 and SharePoint in improving the clinic’s efficiency was tremendous. Of this, the clinic presently touched upon just the basic of enhancing productivity, collaboration, and communication. Thus, when the clinic scales up in the future, it need not look to a different set of IT infrastructure or solution, as the newly deployed solution can very well grow with the clinic. This further led to long-term cost optimisation.
3. Brand Aid – The unified web portal presented a distinct yet consistent image, thus aiding in the branding efforts of the clinic for its clients spread across different geographies.
4. Compatible – The cloud based collaboration and communication services let The Vet Group continue using their existing systems welded to the Office365 solution without raising compatibility issues.
5. Cost-Savings – Going for the Office 365/SharePoint solution, the clinic was able to save substantial costs that would have otherwise been incurred in building a totally new IT solution.
6. Reliable – As it was a Microsoft solution, compliance, security, and data integrity is built into the solution by default.

Connect with us at Chilli Up to know more about how your organization too can benefit from the Office 365/ SharePoint solution.